Role OverviewThe Merchant Specialist will be responsible for onboarding new merchants, supporting them in daily payment operations, and ensuring continuous engagement and transaction growth on the Stryve platform.Key Responsibilities• Onboard new merchants onto Stryve’s platform• Guide merchants through the payment setup and activation process• Support merchants in daily payment operations and transactions• Monitor transaction performance and usage levels• Follow up regularly to ensure active engagement• Resolve merchant issues in coordination with Operations & Finance• Identify opportunities to increase transaction volume• Maintain accurate merchant records using CRM• Collect structured feedback and report insights to internal teamsRequirements2–4 years of experience in Customer Success, Account Management, or Merchant SupportExperience in FinTech, digital payments, or B2B platforms is highly preferredStrong communication and relationship management skillsProven sales experienceAbility to deliver effective presentations and conduct product demonstrationsExperience in training clients on products or servicesDemonstrated success in sales management, business development and customer acquisitionAbility to work independently and collaboratively in a team environmentSelf-motivated with a strong work ethic and desire to succeedFluent in English and ArabicBachelor's degree in Business or related field