Overview As a Fleet Control Shift Lead, you will play a critical leadership role within the Fleet Control Tower, driving operational excellence, safety compliance, and real-time performance management across multiple geographies. You will lead a team responsible for monitoring fleet activities, identifying safety violations, and ensuring timely escalation and resolution through advanced telematics and AI-driven systems. This is a high-impact, shift-based role requiring strong leadership, data-driven decision-making, and the ability to operate in a fast-paced, global shared services environment. You will also act as a key enabler for continuous improvement, system optimization, and service delivery excellence aligned with defined SLAs and KPIs. Responsibilities Lead, coach, and develop a team to consistently deliver against SLAs, KPIs, and operational targets Monitor real-time fleet operations and ensure immediate escalation of safety violations through appropriate channels Drive a culture of safety, accountability, and compliance with company and legal standards Manage workload distribution across the shift based on live data inflow and operational priorities Oversee data accuracy through uploading, consolidation, and validation processes Audit team actions to ensure proper handling of incidents, adherence to escalation protocols, and service catalog compliance Own team performance metrics including OHS and NWOW scores Support system stability by reporting bugs, downtime, and coordinating with external vendors for enhancements Lead onboarding, training, and continuous coaching of new and underperforming team members Contribute to continuous improvement initiatives and process optimization through internal platforms Support incident investigations by providing data and operational insights Maintain and update process documentation, including DTPs and knowledge management systems Qualifications Minimum 1-3 years of experience in a complex operations or shared services environment Proven team leadership and people management experience Strong ability to work with multiple systems, tools, and ticketing platforms Experience in service management and operational workflows Solid analytical mindset; SQL, Power BI, or data analysis skills are a strong advantage Excellent multitasking and time management capabilities in high-pressure environments Strong communication skills with the ability to work across diverse geographies and cultures High level of ownership, accountability, and attention to detail Commitment to safety standards and operational compliance