Job DescriptionA fraud analyst specializes in financial transaction monitoring and analyzing suspicious activitiesthat could potentially include fraud. The job responsibilities include 24/7 fraud transactionmonitoring, action the detected fraud cases, report the fraud cases to scheme, analyzing the pointof compromise, and Immediate notification & reporting to the client.Responsibilities Monitor transactional-based card spends on a 24x7 basis as per company procedures,agreed service standards and in accordance with agreed controls and procedures. Contact cardholders on suspicious activities on their card accounts and take necessaryactions as per company procedures in accordance with agreed controls and TAT’s. Conducting the review of all triggered alerts based on the pre-defined rules in the frauddetection/prevention tool. Identify fraudulent trends and execute the appropriate action as per the unit process. Initiate outbound calls to confirm transactions with cardholders and update systemappropriately. Clear and investigate all queued alerts maintaining no pending alerts by Shift and ontimely manners. Follow the proper channel of escalation and ensure that all critical issues are timelyreported to guarantee the rapid fix. Proper update and tracking of the cardholder’s travel plan provided by the clients Respond to all inquiries from the clients on timely manners and professionally. Deliver efficient and quality services to both internal and external customers that meet orexceed agreed service standards. Perform fraud recovery by contacting the Acquirers and merchants immediately with anaim to improve the fraud loss avoidance. The daily set target of alerts evaluation to be achieved per shift, and all queued alerts tobe cleared maintaining no pending alerts by Shift and on timely manners. Initiate outbound fraud alert notification through email to the internal team, client andbusiness. Follow the rules and procedure / process as per the SLA with the clients. Adhere to the internal and external Audit / Compliance requirements in theUnit/organization. Determining problems or issues in queries or complaints handling nature and proposingsolutions for Enhancements. Ensure that the schemes related fraud alerts are timely actioned and reported to theconcerned client. Respond to card verification queries received from acquirer banks in order to confirmtransactions performed by cardholders. Deliver all the required support /task assigned on ADHOC requirement from themanagement. Provide the reporting that is required and case closure within the requiredtime. This is in line with the unit goal to form a successful backup program with multi skillsplayers. Maintain confidentiality of information and highest standards of integrity. Ensure compliance and adherence to organization code of conduct policyQualificationsEducation: A University Graduate, English / French SectionExperience Inbound call center experience and/or experience with Card Fraud, Online wire fraud andfraud investigation. Banking product knowledge, service standards, productivity, and job analysis method. Excellent spoken and written French language skills and English language skills. 6 to 12 months Customer contact experience in a call center Experience with handling business customers.Knowledge/Skills Ability to apply sound judgment, effectively solve problems, and determine fraudulentactivity consistently. Ability to multi-task as business needs dictate with phone and typing required Excellent written and oral communication skills Ability to work in a fast-paced call center environment meeting production goals. Working hours flexibility - must be available to work in rotating shifts as part of 24/7 fraudmonitoring team. Proficient with computers Ability to de-escalate difficult client situations.