Location: New Cairo, 1st Settlement (Corporate Headquarters) Language Requirement: Fluent/Native-level English (Non-negotiable)The Role: We are seeking a sophisticated and resilient Front Office & Guest Relations to be the definitive face and voice of our organization in New Cairo. This role is designed for a professional who excels in high-pressure environments and possesses the emotional intelligence to turn a challenging customer interaction into a loyal partnership.Key Responsibilities:Expert Complaint Management: Act as the primary point of escalation for customer and guest grievances. You must be able to de-escalate situations with empathy, diplomacy, and a solution-oriented mindset.Elite Reception Management: Greet VIP guests, international partners, and clients, ensuring a seamless and prestigious transition from the entrance to the meeting room.High-Stakes Communication: Manage all incoming correspondence (calls and emails) in impeccable English, ensuring a professional and timely response to all inquiries.Operational Harmony: Maintain the aesthetic and functional standards of the lobby and executive suites, ensuring a world-class environment at all times.Administrative Support: Assist the management team with sensitive documentation, scheduling, and logistical coordination. Candidate Requirements:Communication: Fluency in English is a Must. You must be able to negotiate and resolve conflicts entirely in English when required.Conflict Resolution: Proven experience in Managing Customer/Guest Complaints within a luxury hospitality, premium retail, or high-end corporate setting.Poise: Ability to remain calm, professional, and graceful under pressure or when facing difficult personalities.Experience: 2+ years in a front-facing role (Reception, Guest Relations, or Cabin Crew experience is highly valued).Tech Literacy: Mastery of MS Office and CRM systems.Proximity: Residing in or near New Cairo / 1st Settlement is preferred.What We Offer:A prestigious workspace in the heart of the 1st Settlement.A culture that values professional growth and emotional intelligence.Competitive compensation package reflecting the high level of responsibility.