Front Office Receptionist

Company Description Prime Hospitality Management Group (PHMG) is Egypt’s first professional serviced apartments and holiday homes management company, offering guests a premium hospitality experience. The company has a strong track record in ground-up construction, renovation, finishing, real estate, and hospitality management as both an owner and operator. PHMG focuses on high-touch services, modern technology, and state-of-the-art facilities to deliver high-quality stays. In partnership with Prime Capital, a real estate development company, PHMG is actively expanding its portfolio. The management team’s expertise in owning and operating high-quality real estate makes PHMG a trusted partner for property owners seeking to maximize asset value.Role Description This is a full-time, on-site Front Office Receptionist role based in Cairo, Egypt. The Front Office Receptionist will welcome guests, manage check-in and check-out procedures, and ensure a smooth and professional front desk experience. Responsibilities include answering phone calls, responding to inquiries, coordinating with housekeeping and other departments, and maintaining accurate guest records. The role also involves handling reservations, processing payments, and addressing guest needs and concerns promptly. The receptionist will contribute to a hospitable, organized, and efficient front office environment in line with PHMG’s service standards.Qualifications Strong front office and receptionist duties skills, including managing guest check-ins, check-outs, and reservationsExcellent customer service skills, with a focus on creating a welcoming and professional guest experienceEffective communication and phone etiquette skills for handling guest inquiries and internal coordinationProficiency with basic computer systems and front desk software; familiarity with hotel management systems is an advantageGood organizational skills and attention to detail when handling guest information and financial transactionsAbility to work on-site in Cairo, Egypt, in a fast-paced hospitality environment, including weekends and shifts as neededPrevious experience in hospitality, front office, or customer-facing roles is preferredFluency in English and Arabic, both written and spoken, is highly beneficial