We are currently recruiting German-speaking Gaming Support Agents for a fully remote opportunity in the gaming industry.As a Gaming Support Agent, you will support players for a well-known game studio, helping them with account, technical, gameplay, and purchase-related issues while ensuring an excellent customer experience.Location:RemotePlease NoteWe are only able to consider candidates currently based in:Albania, Bosnia, Egypt, Greece, Hungary, Kosovo, or Turkey.ResponsibilitiesSupport players via chat and emailHelp users with account and technical issuesHandle gameplay and purchase-related queriesEnsure high customer satisfactionWork closely with Team Leads and Operations ManagersStay updated on new game releases and updatesRequirementsGerman level C1 minimumEnglish level B2 minimumPassion for gaming and strong gaming knowledgeOwnership of a PS4, PS5, Xbox, Nintendo Switch, or modern gaming PC/laptopStrong troubleshooting and problem-solving skillsAbility to work independentlyQuiet workspace at homeTechnical RequirementsCustomer service experience is a plus.Stable internet connection (minimum 15 Mb/s download & upload)Minimum 8 GB RAMWindows 11 or macOS 13+Modern processor and graphics cardSmartphone for two-factor authenticationWhat We Offer100% remote workInternational and multicultural environmentPaid trainingCareer development opportunitiesAccess to online learning platformsEmployee engagement activities and communitiesLong-term project in the gaming industryInterested? Send us your CV.Skills: gaming,english,german