Company DescriptionMovenpick Resort El QusierJob DescriptionWe are seeking an enthusiastic and customer-focused Guest Relation Supervisor to join our team in Movenpick El Qusier, Egypt. As a key member of our front office team, you will lead by example in delivering exceptional guest experiences and ensuring the highest standards of service in our luxury hotel setting.Supervise and coach the guest relations team, ensuring consistent delivery of refined and personalized serviceAct as the primary point of contact for guest inquiries, concerns, and special requestsOversee VIP arrivals, in-house experiences, and departures, coordinating with various departments to exceed guest expectationsImplement and maintain guest recognition programs for VIPs, repeat guests, and special occasionsConduct service recovery with empathy and authority to resolve guest issues and maintain loyaltyManage daily operations of the guest relations department, including staffing schedules and service standard complianceCollaborate with other departments to create seamless and memorable guest experiencesMaintain accurate guest profiles, preferences, and feedback in the hotel's systemsParticipate in daily briefings and service meetings to align guest priorities across the hotelUphold and enforce the hotel's grooming, etiquette, and communication standardsEnsure compliance with hotel policies, safety procedures, and local regulationsQualifications3-5 years of experience in guest relations, front office, or guest experience roles within a luxury or five-star hotel environmentProven supervisory or team-leading experience in a hospitality settingBachelor's degree in Hospitality Management or related field preferredStrong leadership and coaching abilities, with a focus on developing team membersExceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgroundsHigh emotional intelligence and cultural awarenessDemonstrated expertise in service recovery and problem-solvingStrong organizational skills and meticulous attention to detailProficiency in property management systems (e.g., Opera) and Microsoft Office suiteMandatory professional proficiency in German, along with full Fluency in EnglishIn-depth knowledge of luxury hospitality standards and guest satisfaction principlesFamiliarity with local culture, attractions, and customs in El Qusier, EgyptAbility to work effectively in a multicultural environmentFlexible to work varying shifts, including weekends and holidaysPolished, confident, and professional presenceCalm and decisive under pressure, with a passion for delivering exceptional guest experiences