Guest Relations Agent

Company Description Romance Hotel Alexandria offers guests an upscale stay experience overlooking the serene waters of the Mediterranean. The hotel focuses on refined hospitality, emphasizing comfort, elegance, and personalized service. Located in the vibrant coastal city of Alexandria, Egypt, it serves both leisure and business travelers seeking a relaxing and memorable visit. Romance Hotel Alexandria maintains a peaceful environment for all guests and does not permit pets on the premises.Role Description This is a full-time, on-site Guest Relations Agent role based at Romance Hotel Alexandria in Alexandria, Egypt. The Guest Relations Agent will welcome guests upon arrival, assist with check-in and check-out procedures, and respond promptly to guest inquiries and requests. Responsibilities include managing guest communications in person and via phone or email, coordinating with reception and other departments to address guest needs, and helping resolve concerns to ensure high levels of satisfaction. The role also involves supporting concierge-style services such as providing information about hotel facilities, local attractions, and transportation, as well as maintaining accurate records of guest preferences and feedback. The Guest Relations Agent is expected to uphold hotel standards of professionalism, maintain a polished appearance, and contribute to a warm and courteous atmosphere in all guest interactions.Qualifications Strong communication and interpersonal skills, including clear verbal and written communication in a professional hospitality environment.Proficiency in guest relations and customer service, with a focus on building positive relationships and ensuring customer satisfaction.Experience with receptionist duties such as check-in/check-out, handling reservations, and managing guest inquiries at the front desk.Ability to handle customer concerns calmly, problem-solve in real time, and follow up to ensure issues are resolved effectively.Previous experience in a hotel, resort, or similar hospitality environment is preferred.Fluency in English; additional language skills (such as Arabic or other languages) are an advantage.Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.Willingness to work flexible hours, including evenings, weekends, and holidays as required by hotel operations.