The Guest Relations Manager will oversee daily patient and visitor interactions to ensure exceptional guest experiences. Responsibilities include addressing customer concerns promptly, improving customer satisfaction, managing guest inquiries, and collaborating with teams to maintain excellent service standards. This is a full-time, on-site role situated in Cairo, Egypt. The manager will also conduct training sessions to enhance customer service skills and operational efficiency within the team. Strong skills in Guest Relations and providing excellent Customer ServiceDemonstrated experience in Communication and maintaining Customer SatisfactionAbility to train and mentor team members on service standards and proceduresExceptional problem-solving and conflict resolution skillsProficiency in organizational and leadership abilitiesFamiliarity with healthcare or hospitality industries is a plusBachelor’s degree in Hospitality Management, Business Administration, or a related fieldExcellent In English10–13 years of experience in patient experience, guest relations, hospitality, or customer service, preferably in healthcare.