About UsAt InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.Join us as a Guest Relations Officer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.Your day to dayPlan and co-ordinate the provision of friendly, efficient services to guestsSchedule activities for guestsPlan and co-ordinate all promotional activities targeting clientsTrace relevant statistics about clientsCo-ordinate and supervise all activities for guestsAssist with check-ins/check-outs of clientsGreet Guests upon arrivalCover guest relations deskAssist guests with airline bookings and reconfirmation’sAssist all departments in being receptive to the needs of guestsAttend recreation activities when necessaryPlan and conduct group and function rundown meetingsAssist in any other duties when required by the Guest Relations ManagerAssist with translations (information; guest directory; menus etc) as requiredProvide feedback from Guests to Front Office Manager for actionPeople:Demonstrate co-operation and trust with colleagues, supervisors, teams and across departmentsCommunicate well to ensure effective shift hand-oversActively participate in organized meetingsInteract with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communicationGuest experience:Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.Anticipate guest needs, handle guest enquires, and solve problemsCreate a positive hotel image in every interaction with internal and external customersAdhere to hotel brand standardsMaintain a high level of product and service knowledge in order to explain and sell services and facilities to guestsAssist guests and escort them to locations within the hotel at their requestMaintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needsMaintain current Hotel information to be able to provide information to guestsResponsible business:Strive for constant improvement and take responsibility for your own performance Adhere to InterContinental Hotel Group Corporate Code of ConductAdhere to Hotel Handbook and general policies and proceduresAdhere to Front Office Policies and ProceduresReport problems to Management with suggestions for resolutionWhat we need from youMinimum 1 years' experience in a hotel front office department preferablyFresh graduates are welcomed.Excellent customer relations, problem solving and time management skillsWorking knowledge of hotel property management systems such as Opera.University graduateExcellent communication skillsExcellent command of English languageWhat you can expect from usWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you’ll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.