Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking an enthusiastic and customer-focused Guest Relation professional to join our team in the beautiful resort town of ElGouna, Hurghada, Egypt. As a Guest Relation specialist, you will be the face of our organization, ensuring exceptional experiences for our guests and maintaining the highest standards of customer service.Warmly welcome and greet guests upon arrival, providing a friendly and professional first impressionAssist guests with check-in and check-out processes, ensuring a smooth and efficient experienceAnticipate and respond to guest needs, questions, and concerns promptly and courteouslyCoordinate with various departments to fulfill guest requests and resolve any issues that may ariseProvide detailed information about hotel amenities, local attractions, and services in ElGouna and HurghadaManage guest feedback and complaints, ensuring timely resolution and follow-upMaintain accurate guest records and preferences in the hotel management systemAssist in organizing and coordinating special events or activities for guestsCollaborate with the concierge team to arrange transportation, reservations, and excursionsEnsure the lobby and guest areas are well-maintained and presentable at all timesParticipate in regular team meetings and training sessions to enhance guest service skillsAdapt to changing situations and maintain composure during high-pressure momentsQualificationsProven experience in Guest Relations or a similar role within the hospitality industryStrong understanding of hotel operations and F&B environmentsExcellent communication and interpersonal skills, with fluency in German & English (additional languages are a plus)Exceptional customer service skills with a genuine passion for creating memorable guest experiencesAbility to work flexible hours, including evenings, weekends, and holidaysProficiency in hotel management software and reservation systemsDetail-oriented with strong organizational and multitasking abilitiesPositive attitude and enthusiasm for teamwork in a fast-paced environmentKnowledge of local attractions, culture, and services in ElGouna and HurghadaAbility to remain calm and professional in high-pressure situationsFamiliarity with luxury hospitality standards and practicesBachelor's degree in Hospitality Management or related field preferred, but not requiredStrong problem-solving skills and the ability to make decisions independentlyAdaptability to changing guest needs and hotel policiesAdditional Information German & English Language is a must. present in Egypt at the present time.