Think insurance is boring? Think again.Trufla is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance. Trufla is leading a digital revolution that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices. It’s our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities.Main Benefits:Competitive SalaryHealth InsuranceGym MembershipFlexible Working HoursContinuing Education OpportunitiesWork from homeTeam Building ActivitiesMilestone celebrations – work anniversaries, birthday celebrations, etc.About the RoleAs Head of IT & Security, you will serve as the senior leader of Trufla's Information Technology and Security function, working closely with our teams in Canada and Egypt. You will own the company's technology infrastructure and security posture end-to-end — driving strategy, implementation, and continuous improvement across all IT and cybersecurity domains.You will be responsible for addressing evolving and pervasive issues such as identity theft, data security breaches, data leakage, cyber intelligence, and system outages, with the goal of enabling secure and reliable operations across the organization. A core mandate of this role is leading Trufla's SOC 2 compliance program — from initial gap assessment through to certification and ongoing maintenance.You will apply deep security and infrastructure skills to design, build, and protect enterprise systems, applications, data, assets, and people, while also providing guidance to help clients protect their information, infrastructures, applications, and business processes against cyber threats.ResponsibilitiesLeadership & StrategyOwn and drive the IT and Security roadmap, aligning it with Trufla's business objectivesLead, mentor, and grow the IT & Security team across Cairo and Canada officesAct as the primary point of escalation for all IT and security-related mattersReport on IT and security program health, KPIs, and risk posture to senior leadershipManage vendor relationships, contracts, and procurement for IT and security tooling SOC 2 ComplianceLead the end-to-end implementation of SOC 2 (Type I and Type II) compliance across the organizationConduct gap assessments against SOC 2 Trust Service Criteria (Security, Availability, Confidentiality, Processing Integrity, and Privacy)Develop, document, and enforce the policies, procedures, and controls required to meet SOC 2 requirementsCoordinate with external auditors and manage the audit process through to successful certificationMaintain and continuously improve SOC 2 compliance posture post-certification, ensuring controls remain effective and audit-ready year over yearTrain and align internal stakeholders on their responsibilities within the SOC 2 control frameworkSecurityDemonstrate a thorough understanding of business processes, risk management, IT controls, and related standardsIdentify and evaluate business and technology risks; design and implement appropriate controls, technologies, and processes to mitigate themConduct and oversee capability assessments, developing pragmatic remediation strategies and good practice recommendationsLead the review of security-related events, assessing risk and validity, and producing clear executive reportingConduct research to maintain and expand knowledge of the latest security technologies, standards, and the evolving threat and vulnerability landscapeWork with security vendors to evaluate solution offerings and advise on appropriate technologiesConduct and oversee penetration testing activitiesDevelop and deliver security awareness training programs across the organizationIT Support & OperationsOversee the analysis, diagnosis, and resolution of complex workstation and infrastructure problems for end users in Cairo and remotely for other officesEnsure the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstations, hardware, software, and telephony equipmentManage and improve incident ticketing processes, ensuring timely response and resolutionOversee move, add, and change (MAC) requests as submitted by line managersMaintain and uphold procedures for logging, reporting, and statistically monitoring workstation operationsLiaise with third-party support vendors and software/hardware providers as neededParticipate in an on-call rotation for after-hours and weekend critical supportJob QualificationsCollege diploma or university degree in Computer Science, Information Security, or a related field, or equivalent professional certification7+ years of experience in a Network, IT, or Security role3+ years of experience leading an IT or Security teamDemonstrated hands-on experience implementing or managing SOC 2 compliance (Type I and/or Type II)Strong knowledge of security frameworks and standards (SOC 2, ISO 27001, NIST, CIS Controls)Sound technical knowledge of PC hardware, networking, mobile devices, and related technologiesWorking knowledge of current operating systems, protocols, and infrastructure standardsExperience conducting penetration testingAble to read and understand technical manuals, procedural documentation, and OEM guidesExperience working in a team-oriented, collaborative environment across multiple time zonesPersonal AttributesStrong leadership presence with the ability to influence at all levels of the organizationExcellent written and oral communication skills in EnglishStrong customer-service orientation with effective interpersonal and relationship-building skillsAbility to present complex technical concepts in clear, business-friendly languageFlexible and adaptable with proven problem-solving abilityHigh degree of professionalism and integrityDemonstrated accountability and reliability in the quality and timeliness of workSelf-motivated and directed, with the ability to effectively prioritize and execute in a high-pressure environmentCritical thinker with strong attention to detail and a continuous improvement mindsetTrufla is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.Do you think we match? Apply Now!If you have what it takes, apply to the job through the "Apply Now" button above.*After applying, complete your application by taking the required assessment below:https://app.testgorilla.com/s/bhh62y7z