Hotel Services Auditor

Key Responsibilities:Ensure compliance with hotel quality standards and safety regulationsDevelop implement and maintain quality assurance proceduresConduct on site audits inspections and performance evaluationsPrepare weekly quality reports and update quality scorecardsHandle operational disputes and abuse cases affecting performanceInvestigate guest complaints and recommend corrective actionsIdentify service gaps and implement improvement plansDeliver quality training sessions and onboard new employees on QC procedures Requirements:Bachelor’s degree in Tourism Hospitality Business Administration or a related field1 to 2 years of experience in Quality Assurance within hotels or travel and tourism agenciesStrong knowledge of TQM ISO standards and occupational safety regulationsExcellent command of English written and spokenStrong analytical skills with high attention to detailExperience in process improvement project management knowledge is a plus