ResponsibilitiesHandle inbound calls from Banque Misr customers efficiently and in line with service standardsAbide by SLAs, including average handling time, to resolve customer requests and complaintsManage and retain unsatisfied customers through effective problem-solving and service recoveryRecord, analyze, and escalate customer requests and complaints to enhance service qualitySkills & CompetenciesPerformance excellence and accountabilityCollaboration and synergy buildingAgility and resilience in handling diverse situationsCustomer-centric approach with strong communication skillsEffective time management and prioritizationQualifications & ExperienceBachelor’s degree or equivalentProficiency in Microsoft Office applicationsStrong command of English (spoken and written)Cairo residents