This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.Our client is a leading provider of protection plans, offering coverage for cell phones, Wi-Fi-connected devices, identity theft, fraud protection, and emergency protection pendants. They focus on delivering discounted, comprehensive plans that provide significant savings, reliable tech support, and peace of mind. As they continue to grow, they are expanding their team with Client Account Specialists who will play a key role in driving sales and building strong customer relationships.LocationFully Remote | 9 AM – 5 PM ET Role OverviewThe Inbound Sales Specialist will manage inbound customer interactions, drive sales conversions, and maintain strong client relationships. This role requires handling a high volume of calls, identifying customer needs, and providing tailored solutions while ensuring a positive customer experience and consistent sales performance.Key ResponsibilitiesCustomer Engagement & SalesAnswer incoming customer calls, delivering a professional and friendly experienceIdentify customer needs and recommend appropriate protection plan solutionsActively listen to customer concerns and resolve them effectivelyMaintain a call volume of 80–100 calls per day on averageAchieve a minimum conversion rate of 4% of calls into salesUse persuasive communication to close sales and meet monthly quotasAccount Management & DocumentationMaintain accurate records of customer interactions in the CRMUpdate and track customer account information and sales activityFollow up on sales and inquiries, ensuring timely responsesEnsure all documentation is complete and up to dateSales Performance & ConversionMonitor individual sales performance and work to exceed targetsBuild rapport quickly to instill customer confidenceProvide clear feedback on performance trends and opportunities for improvementFocus on converting inbound opportunities into completed salesProduct Knowledge & LearningDevelop strong knowledge of all products and services offeredStay updated on new offerings, promotions, and industry trendsProvide feedback on customer needs to improve sales strategiesQualificationsExperienceNo specific background required; experience in customer service, telemarketing, or sales is beneficialProven ability to handle inbound calls and convert them into salesSkillsStrong verbal and written communication skills in EnglishAbility to manage a high volume of calls while staying organizedSales-driven mindset with the ability to meet and exceed targetsStrong organizational and time management skillsPersistent and results-oriented, with the ability to overcome objectionsSelf-starter with the ability to work independently and maintain consistencyWhat Success Looks LikeHigh customer satisfaction through efficient and professional serviceConsistent achievement or exceeding of monthly sales targetsAccurate and organized CRM records with timely follow-upsStrong contribution to overall company growth through sales performanceOpportunityThis role offers the opportunity to be part of a fast-growing, customer-focused organization where your work directly impacts revenue and customer satisfaction. You will develop strong sales and communication skills while working in a high-energy environment, with clear opportunities for growth and advancement within the team.Application Process:To be considered for this role these steps need to be followed:Fill in the application formRecord a video showcasing your skill sets