Nasoft is hiring for Makaseb, an IT Specialist to manage day-to-day IT operations, provide technical support, and maintain secure and stable systems. The role also involves working with internal teams to deliver technology solutions that support overall business needs.Key Responsibilities:Install, configure, and maintain IT systems, including hardware, software, and network infrastructureMonitor system performance and perform routine maintenance to ensure optimal functionality and minimal downtimeAct as the first point of contact for technical support and resolve end-user issues efficientlyDiagnose and troubleshoot hardware, software, and network-related problemsManage and maintain network infrastructure, including routers, switches, and firewallsImplement and enforce IT security measures (firewalls, antivirus, data protection protocols)Perform regular system updates, patches, and backups to ensure system integrity and business continuityMaintain accurate documentation of system configurations, processes, and troubleshooting proceduresTrack and manage IT assets, including hardware inventory, software licenses, and lifecycle managementCoordinate with external vendors and service providers for procurement and technical supportOversee and coordinate repair workflows, ensuring proper validation and documentation of all maintenance activitiesVerify system performance and stability after maintenance and upgradesProvide user training and guidance on IT systems and security best practicesPerform hardware maintenance and upgrades (RAM, storage, batteries, and internal components). RequirementsBachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)Minimum of 3 years of experience in IT support, system administration, or a related fieldProficiency in operating systems: Windows, Linux, and macOSStrong understanding of networking protocols (TCP/IP, DNS, DHCP)Hands-on experience with networking equipment (routers, switches, firewalls)Experience with security solutions (pfSense, MikroTik, FortiGate, antivirus software, data encryption)Strong troubleshooting skills across hardware, software, and networksFamiliarity with virtualization technologies (VMware, Hyper-V) is a plusExperience with Microsoft 365 and Google WorkspaceStrong documentation and organizational skillsGood communication and teamwork abilitiesNice to Have:Experience supporting marketing or SEO teamsKnowledge of cloud platforms (AWS, Azure, Google Cloud)Relevant certifications (CompTIA, Cisco, Microsoft)BenefitsWorking Condidtions & Benefits: Working days: 5 days (From Sunday to Thursday)Working Hours: 9 hours (9:00 AM - 6:00 PM), including a 1-hour breakHealth, and social insuranceLearning & DevelopmentGym Subscription DiscountLocation: El Sheikh Zayed