Italian QA Analyst

Here is a polished, professional, and engaging job description tailored for the Egyptian BPO market. It highlights your perks and clearly outlines the requirements.Job Title: Italian Quality Assurance (QA) SpecialistLocation: One Kattameya, Cairo, EgyptWork Model: HybridEmployment Type: Full-timeKey ResponsibilitiesMonitor and evaluate live and recorded interactions (calls, chats, or emails) to ensure compliance with quality standards and KPIs.Provide constructive, actionable feedback to team leaders to drive performance improvement.Actively participate in and lead calibration sessions with operations and clients to ensure alignment on quality standards.Analyze quality data and trends using Microsoft Excel to identify coaching opportunities and process gaps.Assist in developing quality training materials and refresher courses for the operations team.Qualifications & RequirementsExperience: Minimum of 6 months to 2 years of experience specifically as a QA Specialist within the BPO industry.Language Skills:Fluent/Native Italian speaker (excellent written and verbal communication).Good English proficiency (for internal reporting and communication).Technical Skills: Proficient in Microsoft Excel (data sorting, basic formulas, and reporting).Core Competencies: Strong analytical skills, objective decision-making, and previous experience participating in QA calibration sessions.What We Offer (Perks & Benefits)Work Flexibility: A balanced hybrid work model.Commute Made Easy: Company transportation provided.Health & Well-being: Comprehensive medical insurance.Financial Security: Stable social insurance coverage.Vibrant Culture: A dynamic work environment with a strong focus on team engagement and social life.