The Mailbox Officer is responsible for managing customer interactions related to Anti-Money Laundering (AML), Fund Transfers, and KYC remediation through outbound calling channels. The role focuses on assisting customers with compliance requirements while ensuring productivity targets, quality standards, audit requirements, and Service Level Agreements (SLAs) are consistently met.Key ResponsibilitiesHandle customer interactions related to AML, KYC remediation, and fund transfer processes through outbound calls.Assist customers in completing KYC and compliance-related requirements by collecting the necessary information and documentation.Ensure adherence to quality standards, compliance policies, audit guidelines, and SLA commitments.Deliver exceptional customer service while maintaining accuracy and attention to detail.Achieve daily productivity and operational targets in a fast-paced environment.