Job Responsibilities:Publish content across social media platforms according to the approved monthly content plan.Review content before publishing to ensure it is error-free, aligned with the brand tone, and optimized according to SEO basics.Respond professionally and promptly to customer inquiries and messages through social media platforms and the website.Follow up on customer orders from confirmation until successful delivery.Explain products to customers and contribute to improving the overall customer experience across different channels.Coordinate with shipping companies, monitor shipment status, and work on improving delivery rates while reducing returns.Monitor comments and reviews and respond appropriately to maintain a positive brand image.Track recurring complaints and feedback and report them to management to help improve customer experience.Organize and classify customer data, direct it to the relevant departments or sales channels, and follow up until closing or achieving the desired objective. 1–3 years of experience in social media, Customer Service, or E-commerce.Good understanding of social media management and content publishing based on a content plan.Basic knowledge of SEO and content writing.Experience in handling customer inquiries and managing conversations through social media platforms.Strong communication skills with the ability to explain products clearly and professionally.Excellent Arabic writing skills with proper grammar and clarity.Good command of English.Strong problem-solving skills and the ability to handle customer complaints professionally.Good knowledge of Excel or Google Sheets for tracking orders and managing data.Ability to use AI tools to support daily tasks and improve productivity