Mercedes Contact Center Advisor

Respond to (inbound& outbound) calls, emails, and online chats to address customer inquiries and resolve issues promptly. Provide accurate product or service information and assist customers with processes or troubleshooting. Manage and resolve customer complaints with professionalism and adherence to company standards. Assist in processing customer orders, transactions, and service requests efficiently. Maintain up todate knowledge of company products, services, and policies, especially related to the automotive industry. Update and maintain customer records in the contact center database, ensuring accuracy. Document all customer interactions according to internal processes and guidelines. Participate in team meetings, training sessions, and ongoing activities to enhance customer service skills. Meet or exceed established performance goals, including metrics for call handling time, customer satisfaction, and other key performance indicators (KPIs). High school diploma or equivalent (High qualification). Previous experience in customer service or contact center role is preferred. Strong verbal and written communication skills with a clear and confident voice. Ability to handle high call volumes and manage multiple customer inquiries simultaneously. Basic computer skills and the ability to use contact center software, CRM tools, and Microsoft Office applications. Excellent problem-solving skills, with the ability to manage challenging customer situations. Strong attention to detail and the ability to maintain accurate records. A positive attitude, with the ability to remain calm under pressure. Ability to work well independently and collaboratively within a team. Availability to work flexible hours, including evenings, weekends, and holidays as needed. Previous experience with call center technologies. English language must be very good Experience in the automotive industry or related sectors is preferred.