Role DescriptionWe are seeking a professional Moderation & Call Center Representative to manage customer interactions across phone calls, social media platforms, and digital channels. The role involves handling customer inquiries, moderating online content, and ensuring a positive brand experience while maintaining community and service standards.QualificationsContent ModerationMonitor and moderate comments, messages, and user-generated content across social media platforms.Remove, flag, or escalate inappropriate or policy-violating content.Respond to customer inquiries via social media messages in a timely and professional manner.Enforce community guidelines consistently to protect brand reputation.Identify trends, repeated issues, or potential risks and report them to management.Call Center DutiesAnswer customer inquiries regarding products, orders, pricing.Resolve complaints and customer concerns while maintaining a high level of service.Escalate complex or unresolved issues when necessary.Accurately update customer records and call logs in the system.Follow approved scripts, procedures, and quality standards.RequirementsPrevious experience in customer service, call center operations, or content moderation is preferred.Excellent verbal and written communication skills.Strong problem-solving and active listening abilities.Ability to handle difficult situations calmly and professionally.Good computer skills Ability to multitask and work efficiently across multiple channels.Fluency in Arabic is required; English is an advantage.