Key Responsibilities:Handle customer inquiries through WhatsApp, email, and ticketing systems.Coordinate service requests and follow up until successful resolution.Update and maintain CRM records and operational data.Coordinate site surveys and support branch setup activities.Prepare weekly and monthly operational reports.Conduct customer satisfaction surveys and monitor service quality.Support the operations team in achieving service and performance targets.Requirements:Bachelor's degree in Business Administration or a related field.1–3 years of experience in Operations, Customer Service, or a similar role.Excellent communication and customer handling skills.Strong organizational and multitasking abilities.Proficiency in Microsoft Office (especially Excel) and CRM systems.Ability to work under pressure and meet deadlines.Strong analytical and problem-solving skills.Good command of English, both written and spoken.📍 Location: Cairo🕒 Employment Type: Full-timeApply now by sending your CV to [marwa.ahmed@orkin.com.eg] or apply through LinkedIn Easy Apply.
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.