Job Title: Operations Team Leader - Waste Management & RecyclingJob SummaryThe Operations Team Leader is responsible for supervising day-to-day operational activities, leading field and office teams, and ensuring high standards of data accuracy, quality, and execution across assigned projects. The role supports the Operations Manager by driving team performance, meeting operational KPIs, and ensuring smooth execution of traceability, recycling, and social impact initiatives.Key Responsibilities Operational & Data ExcellenceEnsure high accuracy and consistency across compliance, portals, dashboards, traceability system, and operational reportsMonitor daily operational performance and ensure all data entries are complete, accurate, and timelyConduct regular on-ground audits, inspections, and quality checks to maintain operational excellenceIdentify data discrepancies or operational gaps and escalate issues with corrective action plansEnsure compliance with defined SLAs, SOPs, and quality standards across assigned operations Leadership & Team ManagementSupervise and lead operational staff and field teams, ensuring clear task allocation and accountabilityConduct regular 1:1 meetings, daily follow-ups, monthly operations meetings, and quality huddles to align team performanceSupport team development through coaching, on-the-job guidance, and performance feedbackFoster a culture of discipline, ownership, and teamwork across all operational activitiesEnsure team adherence to company policies, operational guidelines, and ethical standards KPI Delivery & Performance TrackingExecute daily operations in line with assigned KPIs and targets (quantities, quality, timeliness, and compliance)Track team performance against KPIs and report results to the Operations ManagerSupport implementation of performance improvement plans to address gaps and underperformanceEnsure timely execution of operational tasks that directly impact client satisfaction and project success Innovation & Continuous ImprovementProactively propose innovative and practical ideas to improve workflows, field operations, social initiatives, and team productivitySupport implementation of new tools, processes, and operational enhancementsIdentify operational bottlenecks and recommend solutions to improve efficiency and scalability Engagement & Social ResponsibilitySupport and execute social enhancement programs and activities, ensuring proper delivery and documentationEnsure social tasks and initiatives achieve measurable outcomes aligned with project objectivesPromote collaboration, accountability, and positive engagement across the team and stakeholdersAct as a role model in reinforcing organizational values and social impact goals6. Professional Development & Personal EffectivenessContinuously improve English proficiency, communication, and analytical skills to above-intermediate levelDemonstrate strong time management, stress management, and adaptability, particularly when handling ad-hoc operational tasksMaintain a solution-oriented mindset and the ability to work effectively under pressureRequirementsQualifications & SkillsBachelor's degree or equivalent practical experience2-4 years of experience in operations, field supervision, or team leadership, preferably in waste management, recycling, logistics, or sustainability projectsStrong data handling skills with experience using dashboards, portals, and reporting toolsProven ability to lead teams and deliver operational KPIsGood communication, problem-solving, and coordination skillsAbility to work in dynamic, field-intensive environments