Personal Banking Advisor.

Interact with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards continual product development.Operates in a Call Centre environment where the interface with customers is over the telephone.Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.Mostly related to explaining procedures or providing information regarding retail banking products.Also involves root cause analysis and reversals of charges and fees when necessary.The leading financial institution in MENAWhile more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.