Pre-Sales Customer Service Representative – Email Support (Consumer Electronics)

Job SummaryWe are seeking a proactive and customer-oriented individual to join our team as a Pre-Sales Customer Service Representative specializing in email support. This role focuses on engaging potential customers, addressing product inquiries, and guiding them through the decision-making process to drive sales conversions in the consumer electronics sector.Key ResponsibilitiesEmail Engagement* Respond promptly and professionally to pre-sales inquiries via email.* Provide detailed product information, specifications, and comparisons to support purchase decisions.* Maintain accurate records of customer interactions in the CRM system. Sales SupportAssist customers in identifying suitable products based on their needs and preferences.Highlight product features, benefits, and promotions to encourage conversions.Coordinate with the sales team to ensure seamless handover of qualified leads.Product KnowledgeStay updated on the latest consumer electronics offerings, features, and competitive landscape.Communicate technical details in a clear and customer-friendly manner.Provide guidance on warranty, accessories, and complementary products.Customer ExperienceMaintain a courteous, persuasive, and empathetic tone in all written communication.Proactively follow up with potential customers to nurture interest and build trust.Uphold brand reputation by delivering consistent, high-quality pre-sales support.QualificationsStrong written communication skills with persuasive ability.Familiarity with consumer electronics products and market trends.Proficiency in CRM systems and customer engagement tools.Ability to multitask and manage high email volumes.Prior experience in pre-sales, customer service, or technical support preferred.Core CompetenciesProduct expertise and technical aptitude.Persuasive communication and customer engagement.Time management and prioritization skills.Professionalism under pressure.Team collaboration and adaptability.Performance IndicatorsEmail response time and lead conversion rate.Customer satisfaction and engagement scores.Accuracy and clarity of product information provided.Contribution to overall sales pipeline growth.