You will uncover where time and money are lost across telecom and fintech operations — providing the evidence base that drives automation investment decisions and process redesign initiatives.ROLE MISSIONIdentify automation and optimisation opportunities through process analysis.Key ResponsibilitiesAnalyse process data from telecom systems (CRM, billing, provisioning, trouble ticketing) and fintech platforms (loan origination, payment processing, KYC workflows) to discover actual process flowsIdentify bottlenecks, process deviations, and inefficiencies in customer onboarding, service activation, transaction reconciliation, and back-office operationsSupport automation design by providing data-backed evidence of which processes will deliver the highest ROI when automatedCreate process visualisations and insights dashboards for operational and senior leadership audiencesCollaborate with RPA developers and business analysts to translate findings into actionable automation and improvement initiativesMust-have SkillsProcess analysis (event log analysis, process discovery, conformance checking)Data interpretation and root cause analysisSQL for data extraction from enterprise systemsNICE-TO-HAVEHands-on experience with process mining tools (Celonis, UiPath Process Mining, Microsoft Process Advisor)Experience analysing telecom BSS/OSS or banking system processesBPMN process modelling knowledgeLean Six Sigma background