Product Owner / Service Designer (Mid level) - 4.5 Months - Remote - Octopus

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.We are seeking a Product Owner / Service Designer (Mid-Level) to support product ownership and service design activities within a remote project environment. The role will be responsible for translating user needs, business objectives, and operational requirements into clear product direction and actionable solutions.The ideal candidate will lead service design initiatives, facilitate journey mapping activities, define and prioritize product requirements, align stakeholders, and support the creation of efficient operational workflows. This role requires a balance of strategic thinking, customer-centric design, and strong execution skills to ensure successful delivery of product outcomes.Key ResponsibilitiesLead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiativesConduct service design activities to identify user needs, business challenges, and opportunities for improvementFacilitate customer journey mapping, service blueprinting, and workflow definition sessionsGather, analyze, and translate business and user requirements into clear product requirements and actionable deliverablesManage and prioritize product backlogs based on business value, user impact, and project objectivesCollaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teamsEnsure alignment between stakeholders through effective communication, workshops, and decision-making processesDefine and optimize operational workflows to improve service efficiency and user experienceSupport continuous improvement by analyzing feedback, identifying gaps, and recommending enhancementsDocument processes, requirements, user journeys, and service design outputsRequirementsBachelor's degree in Business, Design, Information Systems, Engineering, or a related field3-5 years of experience in product ownership, service design, UX design, business analysis, or related rolesProven experience managing product requirements, prioritization, and stakeholder alignmentStrong understanding of service design methodologies, customer journey mapping, and user-centered design principlesExperience working with Agile methodologies and cross-functional delivery teamsAbility to translate complex business needs into structured solutions and clear product requirementsStrong facilitation, communication, and presentation skillsAnalytical mindset with strong problem-solving capabilitiesAbility to work independently and effectively in a remote environmentExperience with digital products, platforms, or service transformation projects is preferred