Job PurposeThe Product Owner represents the "voice of the customer" at the squad level, maintaining and prioritizing the product backlog to ensure that the squad is working on stories that maximize business value and deliver necessary fixes and functionality to all customers. The Product Owner is responsible for leading squads to ensure timelines are met, ensuring deliverables are aligned with Business requirements / quality standards, ensuring timely day-to-day decisions are made and roadblocks are escalated to Senior Management as requiredRequirementsKey Responsibilities & AccountabilitiesOwn the vision and backlog for a particular journey; align with DVP Digital Customer Journey & Product Lead, Business Analysts on backlogUnderstand key business objectives and strategy of the productWork with Business Analysts to ensure that they are engaged and supportive of directionLead the planning product release plans and set the expectation for delivery of new functionalities. Track progress towards the release of a product. Gathers, manages, and prioritizes product backlogCreate user stories, acceptance criteria, and guide development of customer journeys, experience and design of product featuresEnsure that Project deliverables are of the desired quality and have appropriate endorsements; Ensure that all submissions to committees are of the right quality and are timelyCheck product is aligned with business needs / requirements. Act as the link between squads and Business. Identify potential roadblocks and mitigating actions. Assist with prioritization of work / time / resources. Ensure the squads are fully up to date with latest context and specific tasksAssess business value and prioritize all stories to ensure work focuses on those with maximum value that align with strategyEnsure stories clearly communicate customer / stakeholder needs to the squad; work with team to clarify stories as necessaryUnderstand and support inter-team dependencies, and escalate issues as neededWith squad, set and communicate release date and scopeLead squad events (e.g. daily stand-up, sprint planning, sprint review) and attend standups with other Product OwnersKeep abreast with Agile/Scrum best practices and new trendsSelectively take on process design and analytics roles to fill in for a business analyst role as requiredLead a cross-functional team consisting of NBK resources as well as external vendors / consultantsEducational Qualifications & ExperienceBachelor's degree holder in related field , Master's is a plus 8 or more years of experience in a product strategy role or requirements intake role (e.g. business analyst); additional business or technical training may be required5 or more years of experience managing a teamBackground in Digital Banking and/or customer experienceExperience with agile development strongly preferred; agile certification a plusPrior exposure to the Financial Services industry / payments is a plusCompetenciesKnowledge and understanding of Financial Services industry (specifically consumer / retail banking)Outstanding communication, presentation and leadership skillsAbility to manage large-scale initiatives and effectively partner with stakeholders across business and technical teamsStrong understanding of customer needs and business strategyAbility to use analysis to prioritize business valueAbility to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trendsDeep understanding and experience with Agile methodologiesKnowledge and understanding of online authentication, authorization, fraud, or securityExperience with a definition of minimum marketable features and minimum viable products