Production Support EngineerThe Core Technology Production Support team supports a suite of business-critical financial applications used by Middle Office, Operations, Treasury, and Trading. These platforms are central to the firm’s PnL, risk, cash, trade processing, and regulatory reporting workflows.This is a hands-on, business-facing production support role. Success in this position requires more than technical troubleshooting - it requires the ability to understand how the applications support the business, investigate functional and data-related issues, and communicate clearly with users under pressure. The team works closely with application development, infrastructure, and business stakeholders to keep production stable, respond to incidents with urgency, support releases and batch workflows, and improve processes through documentation, automation, and operational discipline.Principal ResponsibilitiesEnd to end ownership of the production environmentInfrastructure managementRelease planning and deploymentIncident and problem management, including root cause analysisCapacity Planning / BCP TestingBuild strong relationships with development and end-users/clientsFoster the DevOps cultureFocus on client service and deliveryBecome the go-to person for your area of responsibilityBuild subject matter expertiseCreate and maintain high quality documentation and runbooksQualifications/Skills RequiredBachelor’s degree in Computer Science, Electrical Engineering, or a related field.Minimum 5+ years’ experience supporting an enterprise environmentMust have previous experience supporting business facing applicationsStrong scripting skills in one of the following: Python (preferred), PowerShell, Perl, etc.Excellent SQL skills and knowledge of various database systemsAbility to support both Windows and Unix/Linux environmentsAdditional Preferred Skills & ExperienceExperience working in a trading environmentExposure to the following:CI/CD (Jenkins/Octopus/Artifactory)Metrics/KPIs (Datadog/Influx/Tableau)KafkaKubernetesAI (MCP/Agents)