Role OverviewThe Property Manager is fully responsible for the day-to-day operations and guest experience of Noma New Cairo. This role ensures that the property runs smoothly, service quality remains consistently high, and guests receive a exceptional experience from check-in to check-out.The Property Manager leads front-of-house and housekeeping teams, maintains operational standards, handles guest relations, and acts as the main point of accountability for guest satisfaction, cleanliness, and service excellence across the property.Key ResponsibilitiesGuest Experience & Service QualityOwn the end-to-end guest journey: pre-arrival, check-in, stay, and check-out.Ensure a warm, professional, and personalized guest experience at all times.Handle guest feedback, complaints, and special requests promptly and effectively.Monitor guest satisfaction scores across platforms (Booking, Airbnb, Google, etc.) and drive continuous improvement.Implement Noma’s service standards and brand tone across all guest touchpoints.Front Desk & Check-in OperationsOversee daily front desk operations and staff scheduling.Ensure smooth and efficient guest check-in/check-out processes.Maintain accurate guest records, bookings, and room allocations.Ensure proper handling of payments, deposits, and basic reporting.Housekeeping & Property StandardsManage housekeeping team and daily cleaning schedules.Ensure all rooms and common areas meet Noma’s cleanliness and presentation standards.Conduct regular room inspections and quality checks.Coordinate maintenance issues and ensure fast resolution.Manage inventory of linens, amenities, and cleaning supplies.Team Leadership & OperationsHire, train, and manage front desk and housekeeping staff.Set clear expectations and service standards.Build a strong service culture aligned with Noma’s brand.Conduct performance reviews and ongoing training.Reporting & CoordinationProvide regular operational reports (occupancy, guest feedback, incidents, maintenance issues).Coordinate closely with Noma management on improvements, costs, and performance.Support new processes, systems, and service upgrades as Noma scales.Reservations & Channel Management: • Manage all reservations through the channel manager (Cloudbeds), ensuring real-time accuracy of availability, rates, and inventory across all connected OTAs. • Handle all guest inquiries received through OTA platforms (Booking.com, Airbnb, etc.), responding promptly and in line with Noma’s service standards. • Monitor and action all inbox messages, booking requests, and pre-arrival communications across platforms. • Ensure reservation data is accurately synced between the channel manager and the PMS, resolving any discrepancies immediately. • Coordinate with Noma management on rate updates, promotions, and availability adjustments as needed.