Quality Assurance Associate

Monitor and evaluate processes and employee performance based on quality standardsConduct regular audits and quality checksIdentify gaps, errors, and areas for improvementPrepare quality reports and share feedback with relevant teamsSupport in developing and updating quality policies and proceduresEnsure compliance with company standards and guidelines Strong background in Customer Support and Customer Service.Ability to maintain high Customer Satisfaction and Customer Experience standards.Strong attention to detail, analytical thinking, and problem-solving skills.Familiarity with social media platforms and open social products is a plus.English proficiency: B2 level or above. At least 1 year of experience in Quality Assurance or Team Leader is a must.