The Quality Supervisor oversees day-to-day quality assurance and food safety operations within the ALL Cilantro stores, ensuring that all products, processes…
The Quality Supervisor oversees day-to-day quality assurance and food safety operations within the ALL Cilantro stores, ensuring that all products, processes, and practices consistently meet company standards and regulatory requirements. Reporting to the QA & FS Manager, the Quality Assurance Supervisor do coaching visits and checks, manages non-conformances, and a culture of food safety and quality across frontline operations. Responsible for bridging strategic food safety and quality objectives with practical, daily execution.
RESPONSIBILITIES- 1. Daily Quality & Food Safety Operations
- • Leadfood food safety coaching, pest control activities and sanitation monitoring activities.
- • Ensure all critical control points (CCPs) are monitored, records maintained accurately, and corrective actions taken promptly when limits are exceeded.
- • Conduct supportive food safety , quality walk-throughs to verify compliance with hygiene, labelling, temperature, and product standards.
- 2. Team Leadership & Development
- • Ensure that assigned tasks executed, set priorities, and review daily outputs.
- • Conduct onboarding and on-the-job training for new operations members; deliver regular refresher sessions.
- • Provide constructive feedback to the QA & FS Manager as needed.
- 3. Non-Conformance & CAPA Management including customer complaints
- • Identify, document, and investigate non-conformances; coordinate root-cause analysis and implement corrective actions.
- • Manage the product hold and release process; ensure non-conforming products are clearly identified and appropriately dispositioned.
- • Verify CAPA effectiveness and report status to the QA & FS Manager.
- 4. Documentation & Reporting
- • Maintain up-to-date food safety records,coaching visits logs, and audit trails in accordance with NFSA.
- • Prepare and present weekly food safety performance reports highlighting key trends, incidents, and improvement actions.
- • Ensure all SOPs and work instructions are followed; flag outdated documents for review.
- 5. Cross-Functional Collaboration
- • Partner with operations team to resolve food safety and quality issues impacting service or product consistency.
- • Coordinate with all relevant stakeholders on food safety ,quality issues and rejection/replacement procedures.
- • Support the QA & FS Manager in preparing for and hosting third-party audits and regulatory inspections.
REQUIREMENTS- Education:
- • Bachelor's degree or diploma in Food Science, Food Technology, Vet.Medicine, or a related field (required).
- Certifications (required/preferred):
- • HACCP certification (required).
- • Internal Auditor certification (ISO 22000 / BRC / FSSC 22000) is an advantage.
- Experience:
- • Minimum 3–5 years of experience in food quality, food safety, or operations within the food & beverage or hospitality industry.
- • At least 1–2 years in a supervisory or team-lead capacity overseeing quality or food safety activities.
- • Hands-on experience with HACCP implementation, internal auditing, and non-conformance management.
- • Experience in a coffee shop, café, or QSR environment is strongly preferred.