Job Responsibilities: Lead and mentor a dedicated team of Quality Assurance specialists, fostering their growth and ensuring peak performance.Design, implement, and optimize comprehensive Quality Assurance and Quality Control processes and methodologies.Conduct regular quality audits and performance reviews, identifying areas for enhancement and ensuring compliance with established quality frameworks.Develop and present insightful reporting on quality metrics, trends, and team achievements to key stakeholders.Drive continuous process improvement initiatives using methodologies like Six Sigma to enhance operational efficiency and product quality.Collaborate cross-functionally with various departments, managing quality-related project management tasks from inception to completion.Ensure exceptional customer service by upholding rigorous quality standards across all customer touchpoints.Skills & Technologies: This role demands a strong command of Quality Assurance principles, hands-on experience with Quality Control, and proven expertise in Leadership Management and Team Management. Proficiency in Quality Auditing, implementing diverse Quality Frameworks, and advanced Reporting skills are essential. A background in Six Sigma and strong capabilities in Stakeholder Management and Project Management are highly valued.Growth Opportunities: Unlock your potential in a role that offers significant avenues for professional development. You’ll have the chance to lead impactful projects, explore new quality methodologies, and advance your career within a supportive and innovative environment. Your contributions will directly influence strategic decisions and long-term success.Team & Culture: Be part of a collaborative, diverse, and energetic team that values innovation, continuous learning, and mutual support. We celebrate successes, learn from challenges, and are committed to creating a positive and engaging workplace where every voice is heard.Impact: Your leadership will be pivotal in maintaining our reputation for excellence. You will directly contribute to enhanced customer satisfaction, operational efficiency, and the overall strategic success of the organization, leaving a lasting mark on our products and services. Experience the Thrill of Leadership:A minimum of 1-3 years of proven experience in a Quality Assurance or Quality Control role, with demonstrated leadership capabilities.An Experienced professional ready to take on exciting challenges and drive results.Master These Essential Skills:Exceptional proficiency in Quality Assurance and Quality Control methodologies.Demonstrated ability in Leadership Management and effective Team Management.Strong background in conducting Quality Auditing and implementing various Quality Frameworks.Advanced skills in data analysis and impactful Reporting.Solid understanding and practical application of Six Sigma or other process improvement methodologies.Proven expertise in effective Stakeholder Management and robust Project Management.Outstanding Communication and Problem Solving abilities to navigate complex challenges.A passion for Process Improvement and a keen eye for detail.Proficeint level of English & French B2 level Your Journey Starts Here: While specific educational requirements are not listed, a relevant academic background or equivalent practical experience in quality management, engineering, or a related field is highly beneficial.IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability. IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.