About ClearGridClearGrid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections —starting from scratch, with modern tools.We're a fast-growing startup with ambitious goals, and we’re looking for builders who are hungry to make a real dent in a space with massive untapped potential.Role OverviewWe’re on the lookout for a driven Quality, Training & Process Development Specialist to take full ownership of our quality framework, agent training, and process optimization across the Collections function. If you’re someone who thrives on building from scratch, driving consistency, and coaching teams toward excellence — this one’s for you.Key ResponsibilitiesQuality Assurance & Process SetupBuild and continuously enhance QA frameworks, call audit scorecards, and compliance monitoring toolsDefine quality benchmarks aligned with business, client, and regulatory expectationsDrive routine call evaluations and deep-dive quality audits to flag gaps and root causesLead calibration sessions and align stakeholders on quality standards and audit scoringGenerate quality insights and recommend tactical improvements for better contact outcomesTraining & Agent EnablementDesign and deliver onboarding training for new joiners (tools, policies, product, soft skills)Roll out refresher programs and learning interventions based on audit findings or process changesCreate SOPs, knowledge aids, and micro-learning content to support continuous developmentMonitor training effectiveness through post-training evaluations and agent performance trendsRequirementsHands-on experience setting up QA processes and training structures from the ground up3+ years in QA or training roles, preferably within collections, BPO, or contact center environmentsStrong command of regulatory and compliance standards relevant to collectionsConfident communicator with strong documentation and facilitation skillsFluent in at least one other language (Hindi, or Urdu) Why Join ClearGrid?Real ownership: You’ll play a central role in building products that redefine how collections work in the futureMassive industry impact: This is one of those rare spaces where almost everything is still to be built.High-growth team: We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.