Refferal Focal Point

Ensuring that all referrals are approved according to the patient referral criteria established by the mission. Evaluate each referral proposal and validate according to agreed upon criteria. Ensuring the management of patients referred .Together and in coordination with the project team and the logistics department, organizing the movement of patients, guards and accompanying medical staff (when necessary). Referring/accompanying the patient to the most appropriate hospital, according to the patient's pathology and the competencies/specialties of each of the selected structures and according to the mission's referral policy, to ensure the best possible care.Ensuring regular monitoring of the patient's progress, with regular visits to the health facilities, participation in ward rounds of our patients, and discussions if necessary with the staff, making sure that the treatment is given and the diagnostic tests are performed within the established criteria;Ensuring that MSF patients do receive timely treatment (are not being kept unnecessarily ) and are not hanging around in the chosen hospitals for no logical reason in order to avoid additional costs for MSFInforming the medical coordination in case of difficulties in management. Taking care of administrative issues related to referrals (completion of patient files, counter-referrals, per diem, invoice control, appointments, etc.). Ensuring the regular update of the referral table of each project, and send them on a weekly basis for a good follow-up of the evolution of referred patients.Ensuring that the counter-referral file is sent to the projects once the patient is discharged from the health facility. MSF focal point in the hospitals where the patients are referred, were the interlocutor with the nursing staff (nurses, doctors, surgeons) and administrative staff of the health structures involved.If necessary, supporting the department in other areas related to patient management (sending samples, tracking specific drugs with the Ministry of Health and others). According to the national staff health policy, following up on patients (MSF staff) referred to the selected hospitals. Evaluate/validate/schedule (in communication with medical coordination) needed services outside the framework agreement.Systematically follow up on clinical and multi-sectoral referrals to ensure service uptake, address barriers, and improve patient outcomes and quality of life.Conduct social assessments to identify patients’ needs, including legal, protection, shelter/housing, financial/vocational support, food security. Facilitate access to medical and psychosocial services beyond the project scope.Provide comprehensive care by coordinating with the MSF multidisciplinary team (e.g., medical, MHPSS) and linking patients to relevant multi-sectoral services (e.g., protection, legal, education, livelihood).Deliver direct social support based on assessments, facilitate referrals to vetted external resources, and monitor cases throughout the referral pathway, identifying bottlenecks and proposing improvements.Maintain updated mapping of formal and informal support and healthcare services, assess their quality and accessibility (including patient feedback), and report gaps with suggested solutions.Ensure effective communication and collaboration with service providers and partners to maintain a coordinated referral networ. Keep patients informed about their care and the referral processes. Work flexibly to support patient access to health and social care.Record and report referral activities, follow-up care, and service gaps, contributing to prioritization and planning in line with MSF objectives. This includes a regular referral report and referral database.Report system weaknesses or barriers to the line manager and contribute to continuous improvement of the referral and social support system.Provide key health and social information to patients (e.g., breastfeeding support for mothers with babies in NICU).Participate in emergency response, including out-of-hours referral coverage.Support clinic triage and provide temporary coverage for nursing staff when needed.Contribute to the creation and maintenance of materials, facilities, and equipment to ensure continuity of activities.Engage in regular supervision with MSF managers.Supervise and train team members and support staff, ensuring teamwork and adherence to protocols. Education         Essential: Registered nurse or other health specialization                           Desirable: Degree in social workExperience       Essential: Minimum 2 years’ experience working in healthcare.                            Desirable: Experience working in social work and experience working with vulnerable populations. Experience with MSF or other NGOs. Experience of collaboration                            with Ministry of Health institutions. Languages       Essential: Fluency Arabic and EnglishKnowledge        Essential: Computer literacyJob Conditions:Location: Aswan.Contract type: Fixed-term Contract – Full-time (working hours: 8:30 am – 5:00 pm)Please note that the salary is not negotiable, and that previous MSF experience will be taken into account for salary calculation.Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, accountability, trust and Empowerment.Adhere to the MSF Behavioural Commitments.Application Process:Deadline: 27/06/2026 by 5:00 PMInterested candidates should submit their applications with the updated CV, motivation letter, including references details and supporting documents (certificates, etc.).Please note that this vacancy is available for Egyptian nationals only.