Job Purpose Deliver high quality service to customers through providing banking serviceKey Accountabilities • Sales Achieve sales targets covering all required banking products as per branch business objectives.• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.• Products Explain products and services to customers in order to achieve sales• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints• Complaints Resolve issues and complaints from customers; escalate issue when outside authority• Customer requests Process requests from existing and new customers and provide them with excellent service• Customer administration Send, receive and file confirmations and ensure transfers are properly processed• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks Education Bachelor's Degree or Equivalent Certification/ExperienceExperience From 0 to 4 years of banking experienceCompetencies & Skills Customer Centric,Effective Communication,Professional Ethics,Result Focus,