Functional Responsibilities:Development & Customization: Development of Remedy applications, workflows, forms, and integrations to meet specific business needs.Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades. Basic knowledge of Oracle database.Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.Perform other responsibilities as required by higher levels of supervision.Knowledge on Helix.Job Specifications Minimum Job Qualifications:Bachelor’s Degree in Information Technology, Telecommunications or equivalent from an accredited universityMinimum Work Experience:6-9 years of experience in Development and Administration (Helix, Remedy, DWP, Smart IT and Smart Reporting) Certificates:ITIL FoundationBMC certified Associate