Reservation Agent

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionReservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What Is In It For YouIn 3-4 bullet points, showcase the benefits and perks of working at the propertyEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What You Will Be DoingConsistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure revenue is maximized through up-sellingRecommend property facilities and assist guests with information and special requestsBook room reservation requests, enter rooming lists, and update accurate information in the systemQualificationsFamiliar with the hotel operations available technology (PMS & RMS) and all distribution channels.Understand the dynamics of regional & local market, local competitors and events of the destination.Additional Informationexperience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus