Orange Egypt · South Sinai, Egypt · Posted 2026-05-20
Join the Orange Team and Be a Part of Our Success!Are you passionate about providing outstanding customer service and eager to help people find the perfect solutions? At Orange, we're looking for friendly and motivated individuals to join our dynamic team as Retail Agents. If you enjoy working with customers, have good sales skills, and can solve problems effectively, we'd love to hear from you!About the Role:As a Retail Agent, you will play a crucial role in delivering exceptional customer service while promoting and selling Orange products and services. You will handle customer inquiries and complaints, ensuring customer satisfaction and contributing to the achievement of department goals.Key Responsibilities:Customer Service: Greet and assist customers at the customer center, addressing inquiries and resolving issues effectively.Sales: Promote and sell Orange products and services, including value-added services. Ensure accurate documentation collection for all transactions.Complaint Resolution: Manage and resolve customer complaints, coordinating with other departments as needed to provide solutions.Team Support: Collaborate with the Customer Center team to achieve key performance indicators (KPIs) and enhance overall customer experience.Operational Efficiency: Improve workflow within the Customer Center to streamline processes and maintain a positive company image.Administrative Tasks: Handle stock management, administrative duties, and maintain records as required.About You:Education:Bachelor's Degree from a recognized university.Experience:0-1 year of experience in direct shops or customer service roles.Skills:Proficiency in Arabic and English is required.Strong computer skills.Excellent communication and sales abilities.Capability to work effectively both independently and as part of a team.Flexibility to work on a shift basis.Job Location: Sharm El Sheikh City, EgyptOrange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Orange is one of the world's leading telecommunications operators with sales of 42.5 billion euros in 2021 and 140,000 employees worldwide at 31 December 2021, including 78,000 employees in France.
The Group has a total customer base of 271 million customers worldwide at 31 December 2021, including 224 million mobile customers and 23 million fixed broadband customers. The Group is present in… read more
What you should know
30M+ Base: Maintains a customer base of approximately 28.2 million subscribers as of early 2023
Pharaonic Landmark Icon: Launched the first telecommunications tower in Egypt designed as a Pharaonic obelisk near the Grand Egyptian Museum
Orange 2016 Rebrand: Rebranded from the name Mobinil to Orange in March 2016 following a majority acquisition by Orange S.A.