About the Role:As an Inside Sales Account, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.Responsibilities:Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.Obsess Microsoft’s customers and prospects to deliver a world-class customer engagement experience.Secure customer wins for Microsoft Cloud: Maximize upsell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers.Position competitive offerings and solutions in the context of customer needs and experiences.Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies.Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline).Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.Collect customer feedback and articulate it back to the business: “Voice of the customer.”