Coordinate, and improve implementation of service standards across the sales unit.Track, monitor and improve the TATs.Assist in tracking & improving quality of customer decimations.Resolve work-related problems & prepare progress reports to Business Development Manager.Facilitate and coordinate on behalf sales teams related activities with other units.Submit/ hand off daily sourced applications to/from other related unites.Assist in tracking, improving, monitoring SLAs between sales channel and all operating departments.