Handle leads by: (1) Managing high-intent unit and project requests by connecting customers with developer sales and ensuring closure (2) Classifying intent and routing them to the correct funnel/team with speed and accuracyKey ResponsibilitiesDirect Sales Support (Developer Connector)Handle customers requesting specific units or projects: validate request, budget fit, and purchase readiness.Connect customers with developer sales and follow up to maintain momentum.Track milestones and ensure momentum: reservation steps, documents, confirmations, appointment coordination.Intelligent Routing & Lead QualificationReview inbound leads across channels (calls, forms, WhatsApp, app/web signals)Identify customer intent and classify into the correct funnel (Primary/Resale/Now/Unlocked/Shares).Maintain strict SLAs for first action and correct assignment.Operational ExcellenceMaintain accurate CRM data and follow playbook while maintaining customer-first communication qualityParticipate in QA reviews and coaching, implement feedback immediately.Flag recurring routing issues and developer friction points to help improve the system.