This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.Our client is a leading online retailer specializing in saunas, cold plunges, and red light therapy equipment. They operate in a high-consideration, consultative sales environment, helping customers make informed decisions on technical, high-ticket purchases. As the company continues to grow, they are focused on strengthening their sales function through expertise, clear communication, and a customer-first approach.LocationFully Remote (Work from Home) | Flexible Hours (40 hours/week)Role OverviewThe Sales Manager will operate in a player-coach capacity, combining hands-on consultative selling with support for the broader sales function. This role involves managing technical sales conversations, guiding customers through complex purchasing decisions, and contributing to the development of sales processes. Success in this role requires strong product understanding, clear communication, and the ability to translate technical details into practical recommendations for customers.Key ResponsibilitiesClient Engagement & Technical SalesConduct technical sales calls to understand customer needs and recommend appropriate solutionsEngage with prospects via live chat (Chatra), phone and text (Quo), and emailAnswer detailed technical questions related to products, installation, and requirementsBuild trust with customers through clear, consultative communicationSolution DevelopmentDevelop tailored recommendations based on customer requirements and technical constraintsCollaborate with product and technical teams to align solutions with customer needsPresent complex technical information in a clear and accessible waySales Pipeline SupportTrack leads and follow-ups using Google Sheets (CRM implementation planned)Maintain consistent follow-up and pipeline organizationSupport the sales team in moving opportunities through the pipelineSales Process ContributionContribute to refining and improving sales processes as the business scalesSupport the transition toward expanded sales coverage and operational efficiencyQualificationsExperience3–5 years of B2C sales experience, ideally in a technical or consultative sales environmentExperience handling high-ticket sales and guiding customers through complex purchasing decisions (preferred)SkillsStrong ability to understand and communicate technical concepts clearlyExcellent written and verbal communication skills in EnglishStrong rapport-building skills with a customer-first approachIntellectual curiosity and ability to quickly learn complex product detailsComfort working in a fast-paced, evolving environmentAbility to operate independently while collaborating with a broader teamFamiliarity with tools such as Chatra, Quo, Shopify, and Google Sheets (preferred)Technical aptitude related to electrical systems, construction, or installation considerations (preferred)What Success Looks LikeEffective technical sales conversations that convert leads into opportunitiesClear, confident communication that helps customers make informed decisionsStrong pipeline management with consistent follow-ups and organizationContribution to improved sales processes and team performanceOpportunityThis is an opportunity to join a growing eCommerce business in the wellness space and take ownership of consultative, high-impact sales. You will develop deep product expertise, play a key role in shaping the sales function, and become a trusted advisor for customers making significant purchasing decisions.Application Process:To be considered for this role these steps need to be followed:Fill in the application formRecord a video showcasing your skill sets