Sales Program Team Leader – Domain Trainee - English – On Site Cairo!

Specialist - F&A - I2CReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionInviting applications for the role of Sales Program Team Leader Domain Trainee English on Site Cairo!In this role you will be responsible for service delivery and people development and be a client focused problem solver with strong analytical and continuous improvement attitude.Responsibilities:- Manage the day-to-day operations in accordance with requirements and SL As.- Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.- Provide exceptional people management +12 FT Es mentorship and career development to members of your team achieve low attrition levels and high employee engagement- Analytical bent of mind with the ability to root cause basis data and drive decisions- Drive operations teams to deliver continuous improvement and productivity/quality gains- Flag and escalate business risks timely to the client/supervisor- Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies- Interact with site lead and/or SD Ls to understand any business reporting data analytics requirements on regular basis- Drive performance management process based on the framework.- Ensure that our clients receive the highest level of sales and operational customer service- Liaise with cross-functional teams on structuring and executing operational and strategic services and programs- Develop and implement best practices for client interaction sales and services.QualificationsBachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - FinanceCertificationsAccounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)Required SkillsAccounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions ManagementLanguageEnglishLanguage Proficiency - Intermediate - B1Additional Job Location - Job TypeRegularMaster Skill List - F&A - I2CRemote Type - OfficeWork Shift - Standard (Egypt)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.