About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.Job DescriptionExperience Level4+ years of relevant experienceLanguage RequirementsGerman: Fluent / Native (mandatory)English: Very good command (written and spoken)Job SummaryThe German Technical Support – Knowledge Gatherer is responsible for capturing, structuring, documenting, and maintaining technical knowledge, troubleshooting guides, and best practices to support technical support operations. The role ensures consistent and accurate knowledge availability for German-speaking support teams and stakeholders.Key ResponsibilitiesCapture and document technical knowledge from German-speaking support teams and SMEsCreate and maintain knowledge base articles, FAQs, troubleshooting guides, and process documentationEnsure documentation accuracy, clarity, and adherence to quality standardsTranslate complex technical concepts into clear, user-friendly contentIdentify knowledge gaps and proactively propose improvementsCollaborate with Support, QA, Training, and Product teamsSupport onboarding and training material creationReview and update existing documentation regularlyRequired Qualifications2+ years of experience in Technical Support, IT Helpdesk, Knowledge Management, or Technical DocumentationStrong understanding of technical support environments and IT fundamentalsExperience with ticketing/knowledge tools (ServiceNow, Jira, Confluence, Zendesk, etc.)Fluent German language skills (written and spoken)Strong documentation and communication skillsSoft SkillsExcellent attention to detailStrong analytical and problem-solving skillsAbility to work independently and collaborativelyProactive and structured mindsetNice to HaveExperience in multinational or global environmentsITIL or KCS exposureExperience supporting German-speaking customersChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Get the future you want | www.capgemini.com