Senior Collections Specialist

The Collections Specialist's main objective is to be responsible for managing overdue accounts, contacting customers with outstanding payments, and assisting in the collection of debts. Your role involves implementing strategies to recover outstanding balances, maintain customer relationships, and ensure compliance with company policies and regulations.Job ResponsibilitiesContact clients, proactively, before their payment due dates to remind them about upcoming paymentsMonitor overdue accounts and follow up on missed payments through emails, calls, and lettersUpdate account status, payment arrangements, and communication records accurately in the systemCollaborate with internal teams, such as credit and finance, to resolve payment issues and address customer concernsEscalate unresolved cases to management or legal departments as necessary for further actionProvide timely and accurate reports on collection activities, account statuses, and recovery effortsRequirementsA bachelor's degree in Finance, Accounting, or related field may be preferred1-3 years of proven experience in collections, debt recovery, or related roles within the financial services sectorStrong negotiation skills with the ability to communicate effectively and empathetically with customers in challenging situationsKnowledge of debt collections, regulations, and best practices in the mortgage and financing industryDetail-oriented with good organizational skills to track multiple accounts and payment arrangementsAbility to work well under pressure, meet deadlines, and handle sensitive financial information confidentiallyProficiency in using collection software, MS Excel, and other tools for recording and tracking collection activities