Senior Customer Service Representative back office

Company Description MICO WORLD is a leading Internet company in the social entertainment industry, offering innovative applications such as MICO, YoHo, TopTop, and SUGO. With a strong presence in markets like the Middle East, Southeast Asia, North America, Japan, and Korea, MICO WORLD operates in over 150 countries. Our products have a global user base exceeding 200 million registered users, reflecting our widespread influence and success. We are dedicated to connecting people worldwide and fostering meaningful social interactions through cutting-edge technologies. Role Description This is a full-time on-site role for a VIP Customer Service Back Office Representative, based in Cairo, Egypt. The role involves ensuring exceptional support for VIP clients by managing inquiries and resolving issues promptly. Responsibilities include maintaining high levels of customer satisfaction through professional communication, providing personalized assistance, and ensuring the smooth operation of back-office tasks to enhance the overall customer experience. Collaboration with internal teams to address client needs is also a critical aspect of this position. Qualifications Strong skills in Customer Service and Customer Support to effectively resolve inquiries and provide seamless assistanceProficiency in Customer Satisfaction and Customer Experience to ensure a high level of engagement and loyalty among VIP clientsExcellent Phone Etiquette and communication skills to handle client interactions professionallyAbility to handle multiple tasks, meet deadlines, and work collaboratively within an on-site teamFluency in English, and proficiency in additional languages is a plusExperience in customer service or similar roles is highly desirable