At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – Conversational AI team. This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the Conversational AI space! If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you!The Delivery Manager Lead is responsible for leading the Delivery Management team and overseeing the successful delivery of chatbot and voicebot solutions across multiple enterprise clients. This role ensures high-quality project execution, effective resource planning, financial governance, customer satisfaction, and continuous process improvement. The Delivery Manager Lead acts as the primary point of leadership for Delivery Managers, providing guidance, coaching, governance, and operational oversight while collaborating closely with cross-functional teams including Sales, Account Management, Engineering, AI, Conversation Design, Finance, Legal, and Operations.Job ResponsibilitiesLead, coach, and develop the Delivery Management teamRecruit, onboard, and train new Delivery ManagersManage team capacity, resource allocation, vacation planning and career developmentDefine individual Success Goals and conduct performance reviewsAllocate Delivery Managers across projects according to priorities and capacitySupport knowledge sharing, coaching, and continuous improvement within the teamOversee the successful delivery of chatbot and voicebot projects using Knowledge of Generative AI, Large Language Models (LLMs) and deterministic flowsReview and approve project plans, timelines, effort estimates, and resource plansReview and approve Statements of Work (SOWs), Change Requests, proposals, and key customer deliverablesMonitor project health, risks, dependencies, delivery performance, while building & maintaining dashboard governanceProcess Improvement: Standardize delivery processes and project governance across the organizationDevelop templates, playbooks, and documentation to improve delivery consistencyIdentify opportunities for automation and operational efficiencyDrive continuous improvement initiatives for chatbot and voicebot deliveryParticipate in strategic client meetings and support customer escalationsManage project financial governance, including contracts, invoices, Purchase Orders (POs), Cognigy Professional Services hours, and payment trackingCoordinate external Contractors collaborations, including specific financial governanceCoordinate resource allocation with Finance and other business stakeholdersReview project roadmaps and portfolio prioritiesDevelop and maintain delivery governance processes, templates, dashboards, and project management standardsWork closely with Sales, Account Management, AI Engineers, Conversation Designers, Product, Operations, Finance, Legal, and Executive LeadershipSupport pre-sales activities by reviewing implementation approaches, delivery plans, effort estimates, and staffing requirementsCollaborate on contract review involving delivery scope and implementation servicesPrepare and present portfolio updates, KPIs, and executive reportsDrive continuous improvement initiatives across delivery operationsSkills And QualificationsBachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related fieldExperience delivering chatbot, voicebot, Conversational AI, or AI-driven digital solutionsKnowledge of Generative AI, Large Language Models (LLMs), and conversational AI platformsProven experience leading delivery or project management teamsExperience managing complex technology implementation projects and enterprise customer portfolios; nice-to-have experience in Consulting environments / teamsStrong knowledge of project delivery methodologies, resource planning, and financial managementExperience with SOWs, Change Requests, contracts, and customer relationship managementExcellent leadership, communication, organizational, and stakeholder management skillsProfessional proficiency in EnglishPMP, Agile, Scrum, or similar certification is a plusAbout USFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter mos… read more