Senior Executive (Settlement & Reconciliation)

What will you do?· Lead and oversee daily reconciliation of payment gateway transactions across multiple channels to ensure completeness, accuracy, and timeliness of all financial records.· Investigate and resolve complex discrepancies in transaction reports, chargebacks, and refunds by coordinating cross-functional teams to prevent financial losses and ensure swift closure.· Develop, prepare, and review daily, weekly, and monthly reconciliation and settlement reports to provide clear visibility into payment gateway operations and support senior management decision-making.· Manage relationships with banks and external payment service providers to ensure optimal settlement terms, timely fund transfers, and adherence to agreed SLAs.· Drive collaboration with Finance, Operations, and IT teams to proactively identify and resolve systemic reconciliation mismatches and root causes.· Lead process improvement and automation initiatives within settlement and reconciliation functions to reduce manual errors, enhance efficiency, and strengthen internal controls.· Oversee and manage escalated settlement complaints and payment gateway disputes in coordination with customer service and IT teams to guarantee swift resolution and maintain operational excellence.· Mentor and guide junior team members on reconciliation best practices, standard operating procedures, and quality standards.· Apply reporting controls and maintain supporting documentation across all MIS outputs to ensure compliance with company policies and regulatory requirementsSkillsWhat will you need?· Educational Background: Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.· Experience: 1-2 Years’ experience in any related field. · Technical Proficiency: o Ownership o Functional Skillso Ideas presentation and Taking initiative o Continuous Learning o Customer Centricityo MS Excel · Payment Gateway Systems · Reconciliation & Settlement Tools