Job Title: Senior Executive, Transport Services Location: CarioSummaryWe are seeking a professional with 2–4 years of overall experience, including a minimum of 2 years in BPO/KPO/IT with transport operations. The ideal candidate will have prior experience working with large organizations (1500+ employees) and bring strong competencies in result orientation, customer focus, effective communication, and people leadershipKey Responsibilities:Responsible for routing/ optimizing of trips, OTA and OTDResponsible for the on time closure of complaints/escalations.Interacting with employees and team leads for any kind of communication / feedback regarding Transport.Overlook for compliance management of all types of documents of vendor, drivers and vehiclePutting efforts in order to continuously improve upon the efficiency in terms of cost control & reductionRegular meeting with Operations for enhanced CSATActively participating in Transport Software Fleet star and Mobile app feature enhancementContribution in Budget forecastingManaging Internal & external AuditsMeeting timelines with quality deliverableEnhanced Customer satisfaction through ESAT scoresCost saving through feasible techniquesEligibility Requirements:Excellent communication and organizational skillsFlexibility to work in 24x7 shiftsExperience in Rostering, compliance managementShould have worked on transport application environmentExperience in Vendor Management, invoice processing, reportsGood computer skills with command over MS officeEffective written communication with an ability to prepare metricsPublic speaking skillsAnalytical and problem solving skillsAbility to perform under pressure environmentMultitasking abilitiesEffective Task managementExperience: Minimum of 4 years in Transport operations.Expertise: Strong background in transportation routing within Cairo.Industry Experience: Prior experience in BPO/KPO sectors is essentialWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.